Mumbai, July 28, 2014: Vodafone India Ltd., one of India’s leading telecommunication service providers, unveiled a first-of-its-kind Customer Experience Centre (CEC) in Gurgaon for its Enterprise customers.
Spread almost 2000 sq.ft., the CEC has on display the complete suite of Total Communication Solutions comprising Wireline and Mobility offerings, Machine to Machine Solutions and more, hosted in a high-tech and futuristic zone. Customers can undertake their experiential journey via an engaging combination of interactive presentations and innovative live demonstrations. The Vodafone Business Services’ team of experts identify and discuss evolving customer needs and accordingly offer business solutions. The zone serves as both a showcase and interactive facilitator for this unique format of client partnering.
Outlining the strategy of VBS and the launch of CEC, Naveen Chopra, Director, Vodafone Business Services, Vodafone India Ltd. said, “Vodafone Business Services is an integral component of Vodafone’s growth strategy in India. With the advantage of global expertise and knowledge of local markets, we are well-positioned to serve the needs of international as well as national companies in India. The stimulating environment of CEC is ideal to gain a deeper understanding of the unique needs of each Enterprise customer. It is also a key strategic platform for sharing how we can partner with them on their business challenges be it growth, costs or even working efficiencies.”
The ultramodern CEC in Gurgaon is the third facility to be launched by Vodafone Business Services following Mumbai and Pune. With the launch of its Government vertical last fiscal, this facility in Gurgaon will also act as a good conduit for Vodafone Business Services to engage and showcase its business solutions not only for larger private sector enterprises but also for Government and public sector companies many of whom tend to be headquartered in Delhi/NCR.
About Vodafone Business Services
Serving the needs of businesses, Vodafone Business Services provides Voice and Data solutions across mobility and wireline platforms. With the advantage of global expertise and experience and the knowledge of local markets, the business is run through the following verticals – Vodafone Global Enterprise (VGE), National Corporate (NC), Small and Medium Enterprise (SME) and the recently created vertical for Government customers. Vodafone Business Services has steadily taken leadership position and is currently providing both mobile and wireline services to global and national businesses equipped with a robust and superior network infrastructure and a 24x7 NOC. Through a dedicated team of Account Managers and Service Managers, Vodafone Business Services offers a varied range of products and services such as Machine to Machine Solutions, Wireline Data Solutions (MPLS-VPN, Internet Leased Lines, domestic and international Leased Circuits), Office Wireline Voice (E1-DID), Toll Free Services, Conferencing and Collaboration, Application Mobility and Mobile Email & Connectivity Solutions to help enterprises (big and small) to enhance their productivity and efficiency. Vodafone Business Services has won the Frost & Sullivan “Best Enterprise Mobile Service Provider for the Year” award for four consecutive years from 2011-14.
About Vodafone India:
Vodafone India is a 100% fully owned subsidiary of the Vodafone Group Plc. with operations across the country serving over 170 million customers. Commencing operations in 2007, Vodafone in its long-term commitment to India, has built a robust business in a highly competitive and price sensitive market. Vodafone India has been providing innovative, customer friendly and reliable products and services by continuously differentiating itself with a strong brand, best quality network, unique distribution and great customer service. This has been acknowledged at several prestigious forums where Vodafone India has won awards and recognition across different segments consistently.
At Vodafone, sustainability is an integral part of the company’s mission and strategy, shaping the conduct of business every day. ‘Vodafone Cares’ is a platform to showcase all the good that Vodafone does for the society and has championed several projects and initiatives under the three pillars of Education, Environment and Empowerment. The Vodafone Foundation in India is committed to leverage the potential of mobile technology to address some of India’s most pressing challenges relating to education, health, equality and access. Its activities focus on the 4Ms of empowering individuals – m Health, m Education, m Agriculture and m Women.
Telecom Operator Awards 2012. Vodafone Business Services received the “Best Enterprise Service Provider” at the Frost & Sullivan Awards 2012. The company has also received the globally recognized prestigious ‘Product of the Year 2012’ consumer award for Vodafone Apps Store in the Mobile Services Category. In another survey conducted by Nielsen, Vodafone India was the only telecom player in the Top 10 ‘Most Exciting Youth Brands’ in India.
Vodafone is one of the world's largest telecommunications companies with over 434 million customers in its controlled and jointly controlled markets as of 31 March 2014. Vodafone has equity interests in telecommunications operations in nearly 30 countries and around 50 partner networks worldwide. For more information, please visit: www.vodafone.com. Follow us on twitter @Vodafone IN .
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