Adapting to the Age of the Internet 


It can be hard to bring about changes in a family business. Roles and business plans are set in stone, and no one wants anything to change. Yet, change, is inevitable -- especially with digital interactions and technology influencing all aspects of a business.

Here are some approaches to consider when planning to implement a change in your family business:

Look at the bigger picture

Take a step back and analyse what's happening at a macro level in the industry. What are the trends that other players are embracing? Identify your customers' ever-shifting demands and buying behaviours. Explore new tools such as big data analytics, e-commerce or online customer service which will help run the business more effectively and also improve customer experience.

Stick to core strengths

Loop in the employees




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