Keeping custo​mers in ​touch​​​​​​


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Keeping customers in touch 

Online convenience store LocalBanya was able to keep in touch with its customers using Vodafone's solutions. This meant that its customers could reach the company whenever they needed it, giving the company a personal and more responsible persona, making it a Ready Business.


Business Challenge

  • With over 14,000 products, new entrant Localbanya wished to cater to their customers in a better manner and gain top-of-mind recall.
  • A key challenge in this objective was providing customers with a single phone number to streamline functioning and ease of communication.

Vodafone Solution

  • Vodafone Toll Free Services provided Localbanya with a customised toll free number, which would be easy to remember.
  • This became an effective medium for customers to inquire about, place and follow up orders.
  • Through a time-based routing system, calls would be directed to different routes based on the call load in different shifts.

Business Benefit

  • The introduction of a toll free number completed Localbanya's identity in customers' eyes.
  • This channelised medium of communication led to an effective medium for customers to place orders and follow up.
  • Their customers enjoyed an enhanced shopping and service delivery and experience.

So, let's make you a Ready Business too.

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