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    • DND Information and Complaint Registration

    DND Information and Complaint Registration​

    Opting / Opting-out for ‘Do Not Disturb Service’




    Our Customers who do not want to receive commercial communications can call or SMS to 1909 (toll free) and register in either of the two categories:

    1. Fully Blocked Category - Stop all commercial Communications.
    2. Partially Blocked Category - Stop of all commercial Calls, however SMS pertaining to opted preferences shall continue.

    There are at present 8 preferences to choose from; which are:

    Preference No. Preference For Opt for Preference Opt-out of Preference
    0 All promotional communication (Call & SMS) Start 0 Stop 0
    1 Banking/Insurance/Financial Products/Credit Cards Start 1 Stop 1
    2 Real Estate Start 2 Stop 2
    3 Education Start 3 Stop 3
    4 Health Start 4 Stop 4
    5 Consumer goods and automobiles Start 5 Stop 5
    6 Communication/Broadcasting/Entertainment/IT including Telecom Start 6 Stop 6
    7 Tourism Start 7 Stop 7

    ** New option of 8th preference shall be introduced very soon for ‘Food and Beverages’ category.

    On successful registration, customer will receive an SMS confirmation and a Unique Registration Number immediately. The registration will be effective within 7 days of placing the request.

    Complaint Management






    If you receive Unsolicited Commercial Communication (UCC) even after 7 days of registration, you can register a complaint with us within 3 days of receipt of such UCC by dialing or sending SMS to 1909 or at our stores.

    Customers need to provide the ‘telephone number’ or ‘header’ of ‘call’ or ‘SMS’ as the case may be along with short description of such call or message along with the date of receipt of such call or message.

    For registering complaint through SMS, please use the below syntax:

    "UCC Content, XXXXXXXXXX, dd/mm/yy" to 1909.

    Where

    UCC content is brief or exact verbatim content of the UCC

    XXXXXXXXXX is the telephone number or header of the SMS, from which the UCC was originated.

    Dd/mm/yy is the date of receipt of UCC

    The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.

    Action against Offender:






    1. Registered telemarketer:
    2. Offence Category Consequence
      First offence Penalty
      Second offence Penalty
      Third offence Penalty
      Fourth offence Penalty
      Fifth offence Penalty
      Sixth offence Penalty, all resource disconnection and blacklisting for 2 years

      Please note that the penalties are graded and increase with every valid offence/violation.New Penalty will be imposed from the date of New Regulation as applicable.



    3. Unregistered Telemarketer:
    4. If customer’s number is reported/found to be used for unsolicited promotional activities:

      1. Upon valid first offence number will be put on usage capping** for 30 days and notice to UTM for explaining their reason.
      2. Second Offence number will be put on usage capping** for 180 days.
      3. Upon Third offence all numbers for the UTM shall be disconnected and blacklisted for next 2 years & subscription denied.

      **Usage cap – Only 20 calls and 20 SMS per day shall be allowed from the number.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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    * Mandatory fields

    (Without special characters)

    (Mention only a short note within 120 characters about the SMS or Call details from Telemarketer and without special characters)

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