Opting / Opting-out for ‘Do Not Disturb Service’
Our Customers who do not want to receive commercial communications can call or SMS to 1909 (toll free) and register in either of the two categories:
Fully Blocked Category - Stop all commercial Communications.
Partially Blocked Category - Stop of all commercial Calls, however SMS pertaining to opted preferences shall continue.
There are at present 8 preferences to choose from; which are:
||Opt for Preference
||Opt-out of Preference
||All promotional communication (Call & SMS)
||Banking/Insurance/Financial Products/Credit Cards
||Consumer goods and automobiles
||Communication/Broadcasting/Entertainment/IT including Telecom
** New option of 8th preference shall be introduced very soon for ‘Food and Beverages’ category.
On successful registration, customer will receive an SMS confirmation and a Unique Registration Number immediately. The registration will be effective within 7 days of placing the request.
If you receive Unsolicited Commercial Communication (UCC) even after 7 days of registration, you can register a complaint with us within 3 days of receipt of such UCC by dialing or sending SMS to 1909 or at our stores.
Customers need to provide the ‘telephone number’ or ‘header’ of ‘call’ or ‘SMS’ as the case may be along with short description of such call or message along with the date of receipt of such call or message.
For registering complaint through SMS, please use the below syntax:
"UCC Content, XXXXXXXXXX, dd/mm/yy" to 1909.
UCC content is brief or exact verbatim content of the UCC
XXXXXXXXXX is the telephone number or header of the SMS, from which the UCC was originated.
Dd/mm/yy is the date of receipt of UCC
The telephone number or header and the date of receipt of the unsolicited commercial SMS may be appended with such SMS, while forwarding to 1909, with or without space after comma.
Action against Offender:
||Penalty, all resource disconnection and blacklisting for 2 years
Please note that the penalties are graded and increase with every valid offence/violation.New Penalty will be imposed from the date of New Regulation as applicable.
If customer’s number is reported/found to be used for unsolicited promotional activities:
- Upon valid first offence number will be put on usage capping** for 30 days and notice to UTM for explaining their reason.
- Second Offence number will be put on usage capping** for 180 days.
- Upon Third offence all numbers for the UTM shall be disconnected and blacklisted for next 2 years & subscription denied.
**Usage cap – Only 20 calls and 20 SMS per day shall be allowed from the number.