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     Mobile Network Troubleshooting Steps

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    The First-Aid Kit

    Find quick solutions to some common voice and data problems that you may be facing. In case you need further assistance, please contact us, we’re always happy to help!​​​​​​​

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    Voice

    Coverage Issue - (Weak/Poor signal)

    1. Turn off any other devices that produces electromagnetic induction, viz. Router/Modem as it may conflict with network signals.

    2. Restart your mobile handset.

    3. Try inserting the SIM in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

    Voice Quality Issue - (Cross connection, Echo, Loop Back, No sound, Blank, Mute call, Call Drops)

    1. Please try restarting your phone once.

    2. Please try using the sim in a different handset, since it could be a handset issue as well.

    3. Still No Fix -> Contact us. We are happy to help you!

    Network down - (No network signal, Sim registration failed)

    1. Try selecting the network manually following the below steps
    - Choose the appropriate OS for more information about selecting network manually:

    Android

    Selecting network manually for Andriod OS

    1 Go to > Settings
    2 > More
    3 > Mobile/Cellular network
    4 > Network Operator
    5 > Select "Vodafone"

    IOS

    Selecting network manually for IOS

    1 Go to > Settings
    2 > Carrier
    3 > Turn Off Automatic
    4 > Search Network
    5 > Select "Vodafone"

    Windows

    Selecting network manually for Windows Phone

    1 Go to > Settings
    2 > Mobile + SIM
    3 > SIM Settings
    4 > Network Selection
    5 > Search for newtork
    6 > Select "Vodafone"

    Blackberry

    Selecting network manually for Blackberry Phone

    Blackberry 10 OS

    1 Go to > Settings
    2 > Network Connection
    3 > Mobile network
    4 > Network selection Mode > Manual
    5 > Scan
    6 > Select "Vodafone"

    Blackberry 6 to 7.1

    1 Options
    2 > Network Connection
    3 > Mobile network
    4 > Network selection Mode > Manual
    5 > Scan
    6 > Select "Vodafone"

    2. Check if the SIM is damaged

    3. Restart your mobile handset

    4. Try using the SIM in a different handset

    5. Still No Fix -> Contact us. We are happy to help you!

    No Access to incoming/outgoing calls and SMS Issue - (Unable to make/receive calls or unable send/ receive MS)

    Unable to make call or send SMS

    1. Try sending the message/calling to a different number.

    2. Have you tried restarting your phone.

    3. Try inserting the SIM in a different handset and check if your issue is resolved.

    Unable to receive calls/SMS

    1. Please try calling from different number and check if you are still facing the same issue.

    2. Have you tried restarting your phone

    3. Try inserting the SIM in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

    Data

    Coverage Issue - (Weak/Poor signal)

    1. Turn off any other devices that produces electromagnetic induction, viz. Router/Modem as it may conflict with network signals.

    2. Restart your mobile handset.

    3. Try inserting the SIM in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

    Data Speed - (Slow speed)

    1. Try resetting your browser

    - Please select your browser:

    Note: Resetting your browser will delete all the password and shortcuts saved in your browser

    Internet explorer

    1 Click on the Tools option.
    2 Select Internet option.
    3 Click on the advanced Tab.
    4 Please click on the reset option.

    Chrome

    1 Click settings Icon.
    2 In the search box type "Reset".
    3 Click on the "reset settings".

    Firefox

    1 Click on help.
    2 Troubleshooting infomration.
    3 Refresh Firefox.

    Safari- Iphone browser

    1 Select Home button.
    2 Select settings.
    3 Select Safari.
    4 Scroll down you wil see -> Clear history, Clear cache and Clear cookies.
    5  Select each of these option by answering yes when it asks if you are sure.

    2. Please try restarting your phone

    3. Try inserting the sim in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

    Video Call Quality Issue - (Buffering, Disconnects, Does not play)

    1. Try using a different browser or Mobile Application.

    2. Please try restarting your phone.

    3. Try inserting the SIM in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

    Configuration - (No symbol, No connectivity)

    1. Try sending SMS as "ALL" To 199 to save the settings.

    2. Restart your mobile handset.

    3. Try using the SIM in a different handset and check if your issue is resolved.

    4. Still No Fix -> Contact us. We are happy to help you!

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