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     Postpaid Bills & Pa​yments FAQs​​

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    Postpaid Bill Payments FAQs

    Choose a question:

    I want to understand my Bill.


    Here are some essential billing tips for you:

    • Your first bill is calculated from the date your account was activated till your bill date. From the next month onwards all bills will be calculated for the entire month.

    • Your Bill amount includes all your monthly rental charges, your usage charges for calls, SMS, data and roaming.

    • If you have any free minutes/SMS/data along with your tariff plan, standard tariff rates would apply once your free units are over.

    • As per the Goods and Service Tax law, all telecom services will attract GST @ 18% wef 1st July’2017. This will be applicable on all bills raised on or after 1st of July, 2017.

    • For more details on billing items: Click here
      Or Visit our Billing Module in FAQs section

    How do I Get Bill on eMail?


    Subscribe to E-bill service free of cost and register your email ID with Vodafone. For email ID registration SMS EBILL <email ID > to 199 (toll free) and then send SMS ACT GOGREEN to 199

    I want to explore new plans and packs.


    I’m a Prepaid customer
    To view your best offers, click here

    I’m a Postpaid customer
    To view your best plans, click here

    Or Dial *121# from your phone.

    Never miss an offer, download MyVodafone App now!

    How do I check my Bills on the Website?


    You can view your detailed bill free of cost on My Vodafone, and access your bills for the past 12 months.

    How to check bill details on Vodafone App, USSD and SMS?

    Options View
    My Vodafone App Bill Summary
    Payment Summary
    Unbilled amount
    Just dial *111# and select Option 1 to know your
    Bill Summary
    Billing History
    Payment History
    SMS Bill to 199 Bill Summary

    How can I pay my bill?


    You can pay your Vodafone bill using any one of these modes:

    What How Where
    Quick Bill pay/ My account Website Click here
    My Vodafone App Phone Click here
    Cheque Write a cheque Vodafone Store
    Credit Card Vodafone Store
    Direct Debit through Credit Card / Bank account Fill up the direct debit form and submit at nearest store You can also update your new credit card details online Click here
    M-pesa Register Make a payment
    Self Service Kiosk Kiosks Vodafone Store
    Cash SSK Vodafone Store
    IVR call 199 Bill payment through credit card
    Collection agencies - Code of conduct & other details To view our Code of Conduct policy for Collection agencies,click here
    To view our Policy on recovery of dues, click here
    To view the contact details of our Collection agencies,click here
    • Cash to mobile
      Standing in queues to pay bills is now a thing of the past. With Vodafone Cash to Mobile service, you can pay your Vodafone bill on the go by simply sending an SMS. Simply follow the steps given below and get one thing off your to-do list.
      • Register for mobile banking with your bank
      • Once registered, your bank will provide you with a 4-digit Mobile Banking Pin (MPIN)
      • If required, you can also contact your bank to download the mobile banking application and make your payments without any restrictions for your Vodafone Bill
        To pay using “Mobile banking application” To pay thru SMS - If you wish to pay less than Rs.5000, you can simply send an SMS to your bank's SMS code and type in the following syntax:
        Once you acquire the application, simply type in the following details:
        1)Mobile No - 9820002200
        Circle MMID
        MUMBAI 9037005
        DELHI 9037014
        CHENNAI 9037022
        KARNATAKA 9037033
        AP 9037046
        GUJARAT 9037051
        RAJASTHAN 9037067
        NORTH EAST 9037080
        HP 9037098
        WEST BENGAL 9037226
        ORISSA 9037112
        ASSAM 9037120
        BIHAR 9037131
        MPCG 9037149
        UPW 9037154
        HARYANA 9037165
        PUNJAB 9037177
        KERALA 9037183
        UPE 9037196
        M&G 9037203
        ROTN 9037219
        JNK 9037108
        KOLKATA 9037235
        2)Bill amount
        Click here for SMS syntax of your bank
      • It takes 10 seconds for the transaction to happen. Payment posting would happen in 3 hours
      • On completion of your transaction, your bank will send you an SMS confirming the receipt of payment transfer request to Vodafone
      • Vodafone will credit this amount against your bill and send you a confirmation SMS
      Charges – Rs.3/SMS
      To know "How to register for Mobile Banking". Click here
      “Interbank Mobile Payment Service is an Initiative by National Payments Corporation of India.”
    • Easy Bill pay
      Pay at any easy bill outlet near you or the Payment Center.
      Walking into any of Vodafone's payment centres across India is an easy way to pay my bill by cash or by cheque.
      We have thousands of payment centres at convenient locations across India. Walk into any one of our payment centres across India to pay your Vodafone bill by cash or by cheque.
    • ITZ cash card
      Using my ITZ Cash Card is an easy way to pay my Vodafone bills. I just follow the instructions on the back of the card.
      You can also pay your Vodafone bills through ITZ Cash Card. Payment instructions are given at the back of the card.

    Time taken to update your payment:

    Payment Location Cash Cheque Card Online
    Vodafone Store 4 hrs 4 hrs
    Vodafone Mini Store 4 hrs 48 hrs
    Associate Vodafone Mini stores 4 hrs
    Self Service Kiosk 4 hrs 48 hrs 4 hrs
    Vodafone Website 4 hrs
    Bank Website 48 hrs
    IVR 4 hrs
    m-pesa™ 4 hrs
    Vodafone Drop Box 48 hrs
    Collection Agencies 24 hrs 48 hrs
    NEFT 72 hrs

    When will I be charged late payment fees and how much?


    Late payment charges are levied on the bill if the Billed Outstanding is not paid within due date.

    Outstanding amount Late payment Charges
    < Rs.100/- Nil
    >= Rs.100 to < Rs. 300 Rs. 25/-
    >= Rs.300 to < Rs.500 Rs. 50/-
    >= Rs.500 Rs. 100/-

    What is an Itemized Bill?


    An Itemized Bill gives you a break-up of your local, STD & international calls, SMS, monthly rentals and download details along with destination number and call duration. It helps you keep track of your expenditure.

    Activation Process

    • Log on to My Vodafone and activate the service
    • To activate - SMS ACT IB to 199(toll free)
    • To deactivate - SMS CAN IB to 199 (toll free)
    • TAT for Activation/Deactivation of Itemized bill service is 48hrs
    • Call 199


    There is a nominal charge of Rs. 49 / month for Itemized Bill.

    How can I opt for SI (Standing Instructions) or ECS (Electronic Clearance System)?


    Visit a Vodafone Store fill up the ECS form & provide the document to the executive for ECS & SI Activation.You can also update your new credit card details online, Click or visit your nearest Vodafone store.

    Where is the nearest payment centre or Vodafone Store?


    To find the nearest Vodafone Store and Mini-Store, SMS Store<Space> Station name to 199 (toll free).
    For e.g. To find a Vodafone Store and Mini-Store in Churchgate, SMS Store Churchgate to 199 (toll free).



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