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     Prepaid Mobile F​AQs​​

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    Prepaid Recharge & Balance Check FAQs

    Choose a question:

    I want to check my balance online.

    Back

    You can check your balance by logging on to vodafone.in .

    You may also download the MyVodafone App and view your balance on the homescreen.
    Also, you can dial *111# and choose the relevant option to check your balance.

    I want to check my data balance online.

    Back

    You can check your data balance by logging on to vodafone.in

    You may also download the MyVodafone App and view your data balance on the homescreen.
    Also, you can dial *111# and choose the relevant option to check your data balance.

    I want to check my validity.

    Back

    You can download the MyVodafone App and view your service validity on the homescreen.
    Also, you can dial *111# and choose the relevant option to know your service validity.

    I want to know my active packs and plans.

    Back

    You can check your active packs details by logging on to vodafone.in >> Plans and Usage.
    You may also download the MyVodafone App and view your active packs details by clicking on
    Main menu >> Active packs and services.
    Also, you can dial *111# and choose the relevant option to know your active plans and packs details.

    How can I do a recharge?

    Back

    You can do a prepaid recharge via any of the below mentioned modes:

    1. My Vodafone App- Download here MyVodafone App. Easy 2 step journey for quick recharge.
    2. vodafone.in - Recharge in just 2 steps, without logging in.
    3. Visit nearest Vodafone store
    4. Visit nearest retail store
    5. Recharge using any third party bank app/ wallet like PayTM, Amazon Pay, Phone pe, etc.

    How can I do a recharge using my available balance?

    Back

    You can dial *111# and select the relevant option to activate a sata pack or any other bonus card from your available balance.
    You can also download the MyVodafone App and choose the relevant pack >> Pay by balance. This option is available only for selective packs.
    Please note that the charges will be deducted from your available prepaid account balance

    .

    I cannot see my balance after the recharge.

    Back

    Sometimes, it takes up to 30 minutes for the recharge benefits to reflect in your account.You can check your recharge status by logging on to vodafone.in >> Plans and Usage >> Recharge history

    You can also download the MyVodafone App and check your recharge status by clicking on Recharge and more >> History

    Money was deducted from my account, but the recharge failed.

    Back

    In case the money was deducted from your account and the recharge was unsuccessful, the amount will be refunded in your respective account within 7 working days.
    You can check your recharge status by logging on to vodafone.in >> Plans and Usage >> Recharge history.
    You can also download the MyVodafone App and check your recharge status by clicking on Recharge and more >> History

    I want to know my previous recharges.

    Back

    You can check your previous recharges by logging on to
    vodafone.in >> Plans and Usage >> Recharge history

    You can also download the MyVodafone App and check your previous recharges by clicking on Recharge and more >> History

    I want to know my recent deductions.

    Back

    You can check your recent deductions by using one of the following options:

    1. Download the MyVodafone App and click on Recharge and more >> History
    2. Dial *111# and choose the relevant option under “Balance and Usage”

    I want to know my last call charges.

    Back

    You can check your recent deductions by using one of the following options:

    1. Log on to vodafone.in >> Plans and Usage
    2. Download the MyVodafone App and click on Recharge and more >> History
    3. Dial *111# and choose the relevant option under “Balance and Usage”

    I want to explore other packs and plans.

    Back

    You can view our exciting packs and plans in the SHOP section of the vodafone.in or download the MyVodafone App.

    I want to change my postpaid connection to Prepaid.

    Back

    Please visit the nearest Vodafone store with your Aadhaar number to convert the number from postpaid to prepaid.

    In case you do not have Aadhaar number, don’t forget to carry your Identity and Address proof with you.

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