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     International Roaming FAQs​​

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    Call & Data Charges FAQs

    Choose a question:

    How many types of roaming services are available?

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    There are 2 types of roaming services.

    • National Roaming
    • International Roaming

    National roaming is pre-activated on your mobile. You need to subscribe for International roaming.

    Note: Activate National Roaming by sending ACT NR as an sms to 199 (toll free) or by dialling 199(for Postpaid). Prepaid is pre-activated with National roaming.
    Activation and Deactivation TAT: 2hrs.

    What are the National Roaming charges?

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    Vodafone has announced all Incoming calls will be free for ALL subscribers, when roaming anywhere in India

    To know the details about National Roaming call charges, sms ROAM INDIA to 199.

    Calls (Rs/minutes) Vodafone network Non-Vodafone network
    Incoming calls FREE FREE
    Outgoing calls    
    Local calls 0.80 0.80
    STD calls 1.15 1.15
    SMS (Rs/message – 160 characters)
    Outgoing Local SMS 0.25 0.25
    Outgoing National SMS 0.38 0.38
    Outgoing International SMS 5.00 5.00
    Incoming SMS Free Free
    • What happens if I do not get proper network in National Roaming?
      If you do not receive any network whilst roaming or you receive fluctuating network bars, in that case you can select the network manually. The manual settings option can be found in the handset menu in SETTINGS – NETWORK SETTINGS
    • Will I be able to access GPRS service whilst National roaming?
      A. Yes, you will be able to access the GPRS (Data Services) whilst roaming; however your data service needs to be active for the same. We suggest that you confirm whether the service is active by getting in touch with our frontline team.
      B. Continue to enjoy Data as per your home rates / Data pack
    • Will I be able to use Roaming services in Jammu & Kashmir, Assam, North East, Andaman & Nicobar Islands AND Lakshadweep Islands?
      Area Detail
      Jammu & Kashmir Roaming services are available only for Postpaid subscribers. Prepaid Roaming service is not allowed as per Indian Regulations
      Assam & North East Roaming services are available for both Prepaid and Postpaid Subscribers
      Andaman & Nicobar Islands Roaming services are available for both Prepaid and Postpaid Subscribers. You will be serviced as part of West Bengal service area.
      Lakshadweep Islands Roaming services not available

    What are the packs on National Roaming and how can you activate the packs?

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    PREPAID: For pack details & activation click here.
    POSTPAID: For pack details & activation click here.
    Recharge at nearest Vodafone store or Retail outlet.

    How can I contact Customer Care while roaming within India?

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    When roaming on Vodafone, Call 199 for Customer Care. Please note that the calls to the IVR are toll free while agent access will be charged at 50p/3min.
    You can also dial the call centre number for your region from your Vodafone mobile phone or any landline.

    How do I subscribe for International Roaming?

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    If you are a Prepaid customer

    • Visit My Vodafone and subscribe online click here
    • Prepaid users can SMS ACT IR to 144 (toll free)

    You will be charged a monthly rental of Rs.99 when any of the following chargeable events are performed while on International Roaming:

    • Making an Outgoing call- USSD Callback* or Direct dial
    • Answering an incoming call
    • Sending Messages
    • Using GPRS

    If you are a postpaid customer

    • Visit My Vodafone and subscribe online click here
    • Call 199 from your Vodafone mobile phone
    • Postpaid users can SMS ACT IR to 199 (toll free)

    International Roaming service will get activated Within 30 minutes post SMS.
    International roaming deposit can also be paid online.
    The option of paying applicable deposits is also available at any of our Vodafone stores.
    TAT for payment updation – maximum 24 Hours.

    Do I need to pay any security deposit for using International Roaming?

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    International Roaming can be availed by paying a security deposit wherever applicable. You can pay online or to know more, walk in to your nearest Vodafone Store or speak to our Customer Care executive at 199.

    Can I call Customer Care while roaming internationally?

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    You can call your state's Vodafone customer care number for any assistance on International roaming. These calls are free of cost. To get the list of customer care number for your state, click here.

    Who do I approach if I need assistance while roaming Internationally?

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    You can call your states Vodafone customer care number for any assistance on International roaming. These calls are free of cost. To get the list of customer care number for your state, click here.

    How to unsubscribe from International Roaming?

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    • Visit My Account by Clicking here
    • sms CAN IR to 199 ( toll free)
    • Visit the nearest Vodafone store

    International Roaming service will get deactivated within 30 minutes post SMS.

    Do I require a special kind of handset while roaming internationally?

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    Yes, you require the tri band handset while roaming internationally in certain countries.

    What are the international roaming call charges?

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    SMS ROAM <country name> to 199 and get all the details on charges and tie-ups. We also do come up with Roaming packs periodically which benefit you whilst roaming internationally. Click here to know about our offers.

    What data usage rate will I be charged?

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    Standard data usage rate of Rs.5.50 per 10KB will be charged while roaming internationally. Free usage given in your local data plan is not applicable while roaming internationally.

    What are the data roaming charges on International Roaming?

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    On International Roaming, data charges are country specific. To know the rates send an sms as ROAM <space> country name to 199(toll free in home network).

    What are the charges for using GPRS internationally?

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    You will be charged Rs 5.50/10KB. Some operators may charge for PDP sessions as well.

    What is a PDP session?

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    PDP is Packet Data protocol. When you want to use GPRS, your mobile will first attach to a GPRS enabled network in the country you are roaming and then your mobile will automatically activate a “PDP context”. PDP context is essential for the visited network to authenticate you as a valid GPRS user. Some operators may charge for PDP context. We recommend that you switch off GPRS after you have finished to avoid any additional charges.

    Why am I billed for roaming even when I have not visited any roaming location in the last billing period?

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    Roaming usages are billed as per data received from the destination Roaming Operator.
    In case of delay in receiving of such data files, usages made in a particular bill period may reflect in succeeding bill period.

    How are the incoming international roaming charges reflected in the bill? OR Why am I billed twice for a single incoming call?

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    Every Roaming incoming call charge is divided into 2 components, viz: Roaming Incoming (billed by Roaming Operator) & Roaming Call Forward (billed by Home Operator) The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider, hence one needs to refer to the numbers mentioned under Roaming Call Forward heading in the bill, in case complete number is not reflecting under roaming incoming.

    How are usages on Vodafone Mobile Connect billed?

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    Usage on Vodafone Mobile Connect is billed on successful transfer of data packets. Data transfer depends upon the density of the web pages surfed across during web sessions.

    What are the possible reasons for frequent transfer of data?
    OR
    In case I’m not using Vodafone Mobile Connect, what are the possible circumstances where I might be billed for data usage?

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    Usage on Vodafone Mobile Connect is billed on successful transfer of data packets.
    Possible Reasons for Frequent Data Transfer are as follows:
    a) There are certain applications which when downloaded keeps on retrieving data from the server at frequent time interval. Applications such as Weather Update, Stock Update..etc. This minimal data transfer leads to frequent billing of 4p/10KB.
    b) In case correct procedure of logging out from surfing session is not followed, connectivity with the server does not get terminated, hence leading to data transfer at frequent time interval. Hence it is advisable to log-out properly before terminating a session.
    c) Handset setting such as to disabling auto log-in feature & selection of proper APN to be checked.

    Is in built free usage applicable in international roaming?

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    Any in built free data usage will NOT be applicable while on International roaming. Usage is charged as per applicable rates except for special roaming packages (subject to availability).

    Will I be billed for Vodafone Live or Vodafone Mobile Connect if I’m using BlackBerry service?

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    Transfer of data depends on the APN selected in handset. Also note that for sites which involve live streaming, viz, YouTube, Viggo, Vu Clip etc, data routing will take place through Vodafone Live APN and not through Blackberry APN, as Blackberry does not support Real Time Streaming Protocol (RTSP), which is required to access sites involving live streaming**.

    Which operators charge for PDP sessions?

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    Country Operator
    Argentina Telecom Personal
    Brazil Brazil Telecom
    Finland DNA
    France Orange
    Hungary Magyar
    Italy H3G
    Italy TIM
    Paraguay Hola
    Paraguay Telecel
    San Marino SMT
    UAE Etisalat

    Will PDP charges appear on my bill?

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    PDP charges will appear on your bill against 0 KB.

    Tips on optimizing your mobile internet usage?

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    • If you have online applications on your device, remember that data usage occurs throughout the day; hence usage will be billed accordingly.
    • Smart devices have a tendency to continuously access data network and automatically download some updates for certain applications like Weather, Stock/News alerts, social networking sites (Twitter, Facebook) and emails. Hence it is recommended, you disable data from your handset itself to avoid unnecessary charges by
      • Switching off the settings
      • Or alternatively check your handset menu to switch off data settings or auto updates
    • It is advisable to log-out properly before terminating a surfing session thus ensuring unnecessary data transfer is avoided.

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