Help Center​​​


    Frequently asked questions

    I want to understand my Bill.

    Here are some essential billing tips for you:

    • Your first bill is calculated from the date your account was activated till your bill date. From the next month onwards all bills will be calculated for the entire month.

    • Your Bill amount includes all your monthly rental charges, your usage charges for calls, SMS, data and roaming.

    • If you have any free minutes/SMS/data along with your tariff plan, standard tariff rates would apply once your free units are over.

    • As per the Goods and Service Tax law, all telecom services will attract GST @ 18% wef 1st July’2017. This will be applicable on all bills raised on or after 1st of July, 2017.

    • For more details on billing items: Click here
      Or Visit our Billing Module in FAQs section

    I want to explore new plans and packs.

    I’m a Prepaid customer
    To view your best offers, click here

    I’m a Postpaid customer
    To view your best plans, click here

    Or Dial *121# from your phone.

    Never miss an offer, download MyVodafone App now!

    I want to activate Do not Disturb ( DND ) services.

    To register for Do Not Disturb services, click here

    To manage your Do Not Disturb services, visit My Account

    I’m having trouble using data or making calls.

    Visit our network troubleshooting guide to find a quick solution to some common voice and data problems, click here

    Check your network speed on MyVodafone App Download Now!

    I want to link Aadhaar to my mobile number

    Link your Aadhaar to your mobile number in 4 simple steps:

    1. Visit your nearest authorized Vodafone retailer with your active SIM and Aadhaar number.
    2. Share the verification code received on Mobile with the retailer.
    3. Complete bio-metric validation on our EKYC device by scanning your fingerprints.
    4. Verification will be completed within 24 hours and you will be notified via SMS.

    Locate a store nearby: Click Here

    My Vodafone App

    Manage your account and do much more on-the-go. You can pay your phone bill, recharge your Prepaid account, track service requests, or subscribe to the best offers while you're on the move.

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